Help:Account Recovery

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Nobody likes to lose an account, less if you daily play the game, but it can happen. Sometimes we don't play the game for a long time uninstalling it and when we want to play again the data is lost, or we change to a new phone because the old one is broken... Can be because a lot of things. Here we will try to explain how to recover a lost account (although isn't always possible).

Before Recovery[edit source]

In order to recover a lost account of JoJo Stardust Shooters you should contact Bandai through his support mail ( They only reply to japanese mails, but don't worry, you can use a translator to provide all the info that they need to check.

In the first email you should write what happened. Remember to be always kind.

This is the template email that Bandai will send you and a translation of it:



◆【Android】購入履歴のあるかた a.取引ID:(例:GPA.1344-6355-5256-40394)  または(例:12999763169054705758.1234567891234567) b.購入年月日、時間:(例:2013/06/12 23:18) c.価格・個数:(例:900円 12個) ※購入履歴は「Gmail」にて、または「Googleペイメントセンター」より確認いただけます。 ■【Googleペイメントセンターでの確認手順】
(1) 以下のサイトにアクセスしてください。 (2) サイトへアクセス後、ご利用のアプリと紐付いたGoogleアカウント(Gmailアドレス)とパスワード)でログインします (3)ログイン後、「その他の購入履歴」から一覧が表示されるため、その中から「Google Play アプリ での購入 ダイヤ ○個(ジョジョの奇妙な冒険 スターダストシューターズ)」の履歴を選択し、購入情報をご確認ください
◆ニックネーム: ◆アプリを開始した年月: (例:2015/9) ◆最終ログイン日時: ◆端末情報(機種名): (例:Xperia Z2、iPhone 4S、など) ◆最後にプレイしたクエスト: ◆到達している冒険: ※スターダストアドベンチャーや、第4部アニメクエストの進行度をお知らせください ◆Rank / 行動力の最大値: ◆直近でダイヤガシャにて手に入れたレアユニットのレア度、属性、名称: ◆チュートリアルで選択されたユニット:
※「購入履歴」情報は個人を特定できる信頼性の高い情報となり、情報が一致できた場合、対応をより円滑に進めることが可能となっておりますので、何卒ご協力ください。 なお、データの移行/復元をご希望される場合は下記内容についてご留意ください。 ■移行/復元に関するご注意(※必ずお読みください) ・「Android→iOS」、「iOS→Android」のように異なるOS間でデータを移された場合、「ダイヤ」を引き継ぐことはできません。 あらかじめご了承くださいますようお願いいたします。 ・データの移行/復元に起因して、お客さままたは第三者が何らかの損害を被った場合であっても、故意又は重大な過失がある場合を除き、本サービスのデータに発生した損害・損失につきましては、株式会社バンダイナムコエンターテインメントは責任を負わないものとします。 ・データの移行/復元は、お申し出後から、最大で10日程度かかります。
※本メールに記載された文章の無断転載、二次利用を禁止します。 ※データの移行/復元に関するお問い合わせで再度ご連絡をいただく場合には、本メールへの返信をお願いいたします。
ジョジョの奇妙な冒険スターダストシューターズ 運営事務局
JoJo's Bizarre Adventure Stardust Shooters Management Office.
Thank you very much for your continuous use.

Regarding "Request for data migration / restoration", we will identify the customer himself from this.
Sorry to trouble you, please let us know the following information for investigation.

◆ 【Android】 With purchase history a. Transaction ID: (example: GPA 134.4 - 6355 - 5256 - 40394) Or (example: 12999763169054705758.1234567891234567) b. Date of purchase, time: (Example: 2013/06 / 12 23:18) c. Price · Number: (Example: 900 yen 12 pieces) ※ Purchase history can be confirmed at "Gmail" or "Google payment center". ■ 【Confirmation procedure at Google payment center】
(1) Please visit the following site. (2) After accessing the site, log in with the Google Account (Gmail address) and password associated with your application (3) After logging in, a list is displayed from "other purchase history", so select the history of "purchase diamonds in Google Play application (JoJo's bizarre Adventure Stardust Shooters)" from among them, purchase Please check the information
◆ Nickname: ◆ The year when the application was started: (Example: 2015/9) ◆ Last login date: ◆ Terminal information (model name): (Example: Xperia Z2, iPhone 4S, etc.) ◆ The quest that last played: ◆ Adventure being reached: ※ Please let us know the progress degree of Stardust Adventure and Part 4 Animation Quest ◆ Rank / Maximum value of action power: ◆ The degree of rareness, attributes, name of the rare unit you got in Diagasha most recently: ◆ Units selected in the tutorial:
※ "Purchase history" information becomes highly reliable information that can identify individuals, and if information can be matched, we can make correspondence more smoothly, so please cooperate with us. If you wish to migrate / restore data please be aware of the following details. ■ Notes on migration / restoration (Please be sure to read ※) · When data is transferred between different operating systems, such as "Android → iOS" or "iOS → Android", you can not take over the "diamond". Thank you in advance for your understanding. · Even if a customer or a third party suffers some damage due to data migration / restoration, unless there is intentional or gross negligence, the damage / loss incurred in the data of this service NAMCO BANDAI ENTERTAINMENT CORPORATION shall not be held responsible. · Data migration / restoration takes up to 10 days from the time of offering.
※ All rights reserved and secondary use of sentences stated in this e-mail will be prohibited. * Please reply to this email if you would like to contact us again with inquiries on data migration / restoration.
JoJo's Bizarre Adventure Stardust Shooters Administrative Office

While you wait to they reply, search for all info possible you can provide all the info you can remember, even screenshots of your medal box or summons. As you can see the first the ask is about payments history, for this cases, we recommend you to do at least one purchase ingame. Also, you will support the developers (DRECOM) and the publisher (Bandai Namco).

After Recovery[edit source]

If you don't want to this happen again, send to yourself a email with your ID and password each month, because the password that the games generates it expires each 3 months. You can do this in the settings menu of the game (10ᵗʰ button). A wall of text will appear that you can ignore and accept with the Blue button. In that menu you will see your ID and your current password. The left button copies your info in the clipboard and the button on the right is for sending an email with your ID and password to yourself.

Also, remember to favorite your units again.

External Links[edit source]